FAQs

Q. What is Furvenzy?
A. Furvenzy is a one-stop shop offering high-quality, unique, and trendy pet products for cats and dogs, designed to enhance the lives of pets and their owners. We do have some other product categories such as Roller Skates & Pokemon as well.

Q. Do you ship internationally?
A. Yes, Furvenzy ships worldwide for Free. Shipping times vary depending on the destination.

Q. What types of pet products do you sell?
A. We sell a wide range of products, including toys, grooming supplies, beds, apparel, feeding accessories, and more for cats and dogs.

Q. How can I place an order?
A. You can browse our website, add your desired products to the cart, and proceed to checkout to complete your purchase.

Q. Do you offer any discounts or promotions?
A. Yes, we regularly offer discounts and promotions. Check our website and subscribe to our newsletter for updates.

Q. What payment methods do you accept?
A. We accept major credit/debit cards, PayPal, and other secure online payment methods.

Q. How can I track my order?
A. Once your order is shipped, you’ll receive a tracking number via email or SMS, which you can use to monitor your shipment.

Q. Can I return or exchange a product?
A. Yes, we have a hassle-free return and exchange policy. Please refer to our Returns & Exchanges page for more details.

Q. What should I do if my order arrives damaged?
A. Contact our customer service team within 48 hours of receiving the item, and we’ll assist you in resolving the issue.

Q. How long does shipping take?
A. Shipping times vary by location, but most orders are delivered within 7-12 business days.

Q. Are your products safe for pets?
A. Yes, all our products are tested for safety and quality to ensure they are pet-friendly.

Q. Can I cancel my order?
A. Orders can be canceled within 24 hours of placement. After this time, cancellations may not be possible.

Q. Do you sell eco-friendly pet products?
A. Yes, we offer a range of eco-friendly and sustainable products for environmentally conscious pet owners.

Q. Can I customize pet products?
A. Some of our products come with customization options. Check the product descriptions for availability.

Q. Do you offer gift cards?
A. Yes, Furvenzy gift cards are available for purchase on our website.

Q. What sizes are available for pet clothing?
A. We provide a detailed size guide for each clothing product to ensure a perfect fit for your pet.

Q. Do you have products for senior pets?
A. Yes, we offer specially designed products to meet the needs of senior cats and dogs.

Q. Are there special care instructions for your products?
A. Care instructions are provided in the product descriptions and on the packaging for your convenience.

Q. How can I contact customer service?
A. You can contact us via email on info@furvenzy.com or our Toll Free Number 1-888-641-8868 or through our contact form on the website. Our team is ready to assist you.

Q. Can I write a review about a product?
A. Yes, we encourage customers to leave reviews on the product pages to help others make informed decisions.

Q. Do you offer a loyalty program?
A. We’re working on a loyalty program. Stay tuned for updates by subscribing to our newsletter.

Q. Are there any care tips for the toys?
A. Yes, ensure regular cleaning of toys to maintain hygiene and longevity. Specific care tips are included in product details.

Q. How do I know if a product is in stock?
A. Product availability is shown on the product page. If an item is out of stock, you can sign up for restock alerts.

Q. What should I do if I ordered the wrong size?
A. Contact our support team to discuss return or exchange options.

Q. Do you sell seasonal products?
A. Yes, we offer seasonal items for occasions like Christmas, Halloween, and more.

Q. Are your products hypoallergenic?
A. Many of our products are designed for pets with sensitive skin. Details are mentioned in the product descriptions.

Q. Can I bulk order products?
A. Yes, bulk ordering is available. Contact us by sending a mail on info@furvenzy.com more information.

Q. How do I sign up for the newsletter?
A. You can subscribe to our newsletter by entering your email at the bottom of our homepage.

Q. Do you offer free shipping?
A. We offer free shipping on all products across the store. Check our Shipping Policy for details.